Refund & Cancellation Policy

1. Overview & 14-Day Money-Back Guarantee

We stand behind the quality of KDPage and want you to feel confident in your purchase. We offer a **14-day conditional money-back guarantee** for all direct SaaS subscription plans purchased via our platform.

2. Eligibility & Usage-Based Limitations

Refunds under the 14-day guarantee apply to **first-time purchases only**. Subscription renewals, repeat purchases of a previously refunded plan, and plan upgrades from an existing paid plan are non-refundable.

Usage-Based Credit Limitation:Where a plan includes usage-based resources (vector line art credits, book exports, or other metered features), refund requests may be declined if **more than 20%** of the plan's monthly resource allowance has been consumed at the time of the request.

3. Annual Subscription Plans

Annual plans are covered by the same **14-day money-back guarantee** from the date of purchase. After 14 days, annual plans are non-refundable, but you may cancel auto-renewal at any time to prevent future billing cycles.

4. Cancellation vs. Refund

Cancelling a subscription stops future recurring billing but does not automatically trigger a refund. Upon cancellation, you retain full access to your account features until the end of your current billing period. We do not provide prorated refunds for partial billing periods.

5. Third-Party Purchases (AppSumo Deals)

AppSumo lifetime purchases are handled entirely through AppSumo under their **standard 60-day refund policy**. We cannot issue refunds for AppSumo purchases directly from our dashboard. When an AppSumo code is refunded on AppSumo's portal, the code and corresponding tier access are automatically deactivated on our platform. Tier upgrades and code stacking are managed directly through your AppSumo user portal.

6. Merchant of Record & EU/UK Consumer Notice

Direct website payments are processed by **Paddle** as Merchant of Record. Their terms of sale and refund policies apply to all direct transactions.

EU/UK Consumers Right of Withdrawal:For EU and UK consumers accessing digital goods, by initiating immediate access and downloading digital exports, you acknowledge and agree that your right of withdrawal is satisfied upon consumption of digital assets beyond our fair usage thresholds.

7. Chargebacks & Abuse Prevention

Please contact our support team at **support@kdpage.com** before initiating a chargeback with your card provider. Accounts subject to a chargeback may be suspended pending investigation. We reserve the right to decline refunds where we detect fraud, abuse, automated account creation, or repeated refund requests across multiple accounts.

8. How to Request a Refund

To request a refund for a direct website subscription, please send an email to **support@kdpage.com** from the email address associated with your account within 14 days of purchase. Approved refunds are issued to the original payment method and typically process within **5 to 10 business days**.