Refund Policy

1. Refund & Cancellation Policy

We stand behind the quality of our Creator Studio and want you to feel confident in your purchase. To protect both our users and our platform, we offer a **7-day conditional money-back guarantee** based on fair use.

2. Eligibility for Refund

You are eligible for a full refund within **7 days** of your initial subscription purchase, provided you have downloaded or exported **fewer than 5 complete puzzle books, interiors, or manuscript PDFs**.

3. When Refunds Are Not Applicable

• A. Usage Limit ExceededIf you have successfully generated and downloaded **5 or more complete books or manuscripts**, you are no longer eligible for a refund. Generating and exporting this volume of print-ready assets indicates that the core commercial value of the platform has been utilized.
• B. Subscription RenewalsThe 7-day guarantee applies only to your first, initial purchase. Subsequent monthly or annual subscription renewals are non-refundable.
• C. Third-Party MarketplacesIf you purchased a lifetime deal or subscription through a third-party partner (e.g., AppSumo), your purchase is governed entirely by that specific platform’s refund policy (e.g., the standard 60-day AppSumo guarantee). Please process those specific refunds directly through their respective user portals.

4. How to Request a Refund

If you meet the criteria above and wish to request a refund, please contact our support team at **[email protected]** within 7 days of your original transaction.